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There are two ATM machines. One is located in the terminal concourse,
and the second is at the concourse/gate level. Both are in the vicinity
of the restaurants.
Click here for terminal map.
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Airport Map
Click here for
Directions to the Airport
and maps of the
Terminal Layout,
Airline Gates,
Ticket Counters
and the
Parking Garage
.
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Business Services
The
Business Center
, open 24 hours a day, provides desk space, telephone service, Internet
hook up capabilities and lounge space. It is located in the main
terminal immediately opposite the ticket counters.
Click
here
to view location.
Meeting rooms
of all sizes are available on the skywalk level of the main
terminal.
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Contact your airline as soon as possible when a connection is cancelled
or delayed. Your airline will work with you to re-schedule your
flight as soon as possible.
A carry-on bag is described as one that is able to be put under your seat on the aircraft, or stowed in the overhead compartments of the cabin.
The size and weight requirements differ for each individual airline. With that in mind, the airport suggest that you contact your respective airline to get the latest information in regard to how many checked and carry-on items you may have, what those items are*, and if there are fees for their transport. Go to our Airline Information page under the menu heading, Travel Info.
* (some airlines have exemptions for: infant seats for ticketed child passengers; purses; handicap aids like- canes, walkers, crutches, etc.; and allow for coats)
In certain circumstances, when the quantity or size of a carry-on
parcel can not be properly stowed, the airline may require you to
process your carry on item as checked baggage.
As with carry-on baggage, the size, weight, individual allotments, and fees for baggage is totally contingent on your airlines specifications. Please consult your airlines website for the latest requirements, fees, allowances, and handling instructions.
- If you are traveling outside of North America, baggage allowance may vary. Contact your airline or a travel agent
prior to your trip to verify it.
- You may substitute bowling, fishing, golfing, shooting, or skiing equipment for one piece of allowable checked pieces. Military personnel may substitute one duffel/B-4 bag in lieu of their largest checked piece.
- Each checked bag must have the name of the person traveling
available on the outside of the bag.
If your Ticketed itinerary includes any ground transportation,
you must retrieve your luggage and transfer it between the airline
and the ground transport yourself.
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All passengers are required to check in at the Airline ticket counters.
Two checked bags and one carry on bag are allowed per passenger.
Expect a visual inspection of baggage and carry on items. Plan to
arrive at least 2 hours before your scheduled departure time. Also
have a photo ID or other acceptable form of ID with you when you
check in.
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Currency can be bought and sold at Wells Fargo Foreign Currency,
666 Walnut Street in Des Moines. Customers may contact the
office directly by dialing 515-245-3293. Customers may obtain
current exchange rate information by contacting the automated
line at 515-245-3290.
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Electronic Tickets require check in at the ticket counter or terminal
gate to receive boarding passes. A photo ID is required to confirm
an e-ticket.
A photo ID is required for confirmation of electronic tickets.
To prove your identity, either a valid driver's license or a government
identification card that includes a photo or a physical description
is adequate.
Children traveling with their parent or legal guardian do NOT have to show identification.
A U.S. passport is the best proof of U.S. citizenship. Other documents
to prove U.S. citizenship include an expired U.S. passport, a certified
copy of your U.S. birth certificate, a Certificate of Naturalization,
a Certificate of Citizenship, or a Report of Birth Abroad of a Citizen
of the United States.
It is always advised to travel with either a driver’s license,
passport or other photo ID.
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International Travel
Who Needs a Passport?
A U.S. citizen needs a passport to depart or enter the United States
and to enter and depart most foreign countries. Exceptions include
short-term travel between the United States and Mexico, Canada,
and some countries in the Caribbean, where a U.S. birth certificate
or other proof of U.S. citizenship may be accepted.
Your travel agent or airline can tell you if
you need a passport for the country that you plan to visit. Information
on entry requirements is available from the booklet Foreign
Entry Requirements, for 50 cents from the Consumer Information
Center, Pueblo, Colorado 81009; telephone 719-948-4000; Internet
http://www.pueblo.gsa.gov/
The embassy or consulate of the country where
you plan to travel can also advise you about its entry requirements.
For currency exchange information,
click here
Please Remember!
Even if you are not required to have a
passport to visit a foreign country, U.S. Immigration requires you
to prove your U.S. citizenship and identity to reenter the United
States. Make certain that you take with you adequate documentation
to pass through U.S. Immigration upon your return.
A U.S. passport is the best proof of U.S. citizenship.
Other documents to prove U.S. citizenship include an expired U.S.
passport, a certified copy of your U.S. birth certificate, a Certificate
of Naturalization, a Certificate of Citizenship, or a Report of
Birth Abroad of a Citizen of the United States.
To prove your identity, either a valid
driver's license or a government identification card that includes
a photo or a physical description is adequate.
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Iowa Air National Guard
The
Air
National Guard's
mission - state and federal - is to provide trained, well-equipped
men and women who can augment the active force during national
emergencies or war, and provide assistance during natural disasters
and civil disturbances.
The 132d Fighter Wing, located at the Des Moines
International Airport, can trace its roots back to February, 1941
with the establishment of the 124th Observation Squadron. The unit
at that time had 110 men, 27 officers (15 pilots), and 5 aircraft.
Over the last 54 years, the 132d Fighter Wing
has participated in numerous actions including World War II, the
Korean Conflict, and many of the support functions of Desert Shield/Desert
Storm. The unit first flew the P-51 fighter aircraft, and entered
the jet age in 1953 with the F-80. Several conversions followed
with the unit flying the F-84, F-86, F-89, F-100, and the A-7 aircraft.
The latest conversion to the F-16C aircraft occurred in 1992.
For over five decades, the 132d Fighter Wing
has demonstrated its dedication to excellence and professionalism.
The unit has received numerous awards, including five Air Force
Outstanding Unit Awards, and has participated in exercises and deployments
worldwide. The 132d also played a key role in the recovery efforts
during the 1993 flooding in the Des Moines area, providing logistics
and personnel support to the relief operations. With over 900 enlisted
personnel and 116 officers, the 132d Fighter Wing is ready to meet
the challenges of a changing world well into the next century.
To report lost or found items, contact
the Airport Administration office located on the skywalk level of
the main terminal building. To check on lost items, contact the
Airport Administration office at (515) 256-5100.
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Medications
Never risk the loss of medications while traveling.
Carry these on your person or in a carry-on bag.
Contact your airline as soon as possible
when a connection is missed. Your airline will work with you to
re-schedule your flight as soon as possible. Any related ticketing
charges are based on circumstances and airline policy.
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Pets
Your dog or cat can travel in two ways: in the
cabin with you, or unaccompanied. All options require advance reservations
and are subject to a charge. If you are bringing a pet other than
a dog or cat, please contact the airline to make sure your pet can
be accepted for travel.
Carry-on
A small dog, cat or domesticated
household bird can travel with you in the passenger cabin if the
pet is small enough to fit comfortably in a kennel that is placed
under your airline seat. Animals are never allowed out of the kennel
during flight. Many airlines charge $75.00 for domestic travel;
international rates vary by destination.
Unaccompanied pets
An unaccompanied pet will travel as part of the cargo system.
Animals in the cargo system are transported in pressurized compartments.
Fees vary based on weight and size of the kennel. Airlines typically
accept live animals that are shipped as cargo only from known shippers,
commercial animal shippers or licensed pet breeders, which must
be booked in advance of the shipment.
Extreme weather guidelines will apply, preventing
cargo shipment of any live animal when the temperature is forecast
to exceed 85 degrees Fahrenheit at any point in the animal's journey.
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Security
Only ticketed passengers are allowed to pass through Security Screening.
All carry-on packages are also passed through x-ray machines. Also
expect a visual inspection of all carry-on bags or packages.
The Security Screening area is open from 5:00am to 8:00pm, 7 days
a week and utilizes the latest security technology available.
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To help make your trip even easier, Skycap
personnel are available in front of the terminal. Skycaps can assist
individuals with transporting luggage or packages inside the terminal
and to the ticket counter. Skycaps are also available to transport
disabled individuals by wheelchair to and from aircraft security
screening locations. Baggage curbside check-in is also available
for United and American Airlines. All passengers are
required to check in at the Airline ticket counters. It is customary
for passengers to offer Skycaps a gratuity of $2.00 for each bag
transported.
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Special Needs
The airlines serving the Des Moines International
Airport have wheelchairs available, and we've developed systems
for making sure you can use your own, too. Make sure to stow assistive
devices in safe places on board.
Service animals may accompany their owners at
no additional cost but must remain at the owner's feet.
Some airlines have therapeutic oxygen available
for a reasonable service charge. Most airlines require you to use
their equipment, but you may check your own equipment
If you need special assistance, airlines employees
will explain emergency procedures and aircraft surroundings.
Contact your airline if you require special
dietary needs during your flight.
Always carry any medications you need on your
person or in a carry-on bag.
A photo ID is required for confirmation
of electronic tickets. It is always advised to travel with either
a driver’s license, passport or other photo ID.
Children that are flying with their mother and father, or another legal guardian, do NOT require a photo ID at the security checkpoint or at check-in at the airline ticket counter.
Children ages five through eleven who are
traveling alone are considered unaccompanied minors. Unaccompanied
children must be at least five years old to fly. Fees and regulations
that apply are described below.
Fees
There may be a fee for unaccompanied
children. Please contact your airline of choice for more information.
Safety
Airlines typically require information about who is bringing
children to the airport and who is meeting them at their destination.
This essential information includes the name, address, and telephone
number of the responsible adult bringing them to the departure airport
and picking them up at their destination.
To ensure that children are released to the proper person, airlines
usually require the responsible adult meeting unaccompanied children
at their destination to show photo identification.
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To facilitate an on-time departure, it is recommended that you
check-in at least 2 hours before your flight*, especially
if you are checking baggage. When traveling around holidays, other
peak times and/or International travel, a suggested check-in time
is 3 hours prior to your departure. * The Transportation Security Administration (TSA), suggest only 90-minutes prior to flight departure. DSM boasts one of the fastest wait times at the Security Screening Checkpoint.
The Terminal itself is open 24-hours a day.
Please note that reservations are subject to cancellation if you
are not available for boarding at the gate at least 10 minutes prior
to departure for flights between U.S. points, 20 minutes to/from
Canada/Mexico and the Caribbean, and 30 minutes to/from all other
International points.
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